General Terms and conditions (GTC)
General Terms and conditions (GTC)
LIGALEON S.L., a company incorporated under Spanish law (CIF: B13851712), with its registered office at Pol. 10 Par. 625, 07630 Campos, Mallorca, Balearic Islands, Spain, registered in the Spanish Commercial Registry (hereinafter referred to as “we”, “us”, “our”, or “Ligaleon”), operates the website www.villacolom.com. These General Terms and Conditions (“GTC”) govern the use of our services, in particular the rental of Villa Colom, the organization of events, and any related services.
These GTC are available in German, Spanish, and English. If you have any questions, you may contact us legal@villacolom.com at any time.
The spanish version of these General Terms and Conditions is the legally binding version and shall prevail in the event of any conflict, discrepancy, or difference in interpretation. The translated versions are provided only to help users understand the terms in their local language.
1. Scope and Definitions
1.1 These GTC apply to all inquiries, quotations, reservations, bookings, and services relating to Villa Colom, events, and associated services arranged through www.villacolom.com or directly with us.
1.2 Definitions
For the purposes of these GTC:
- • „Customer“: means any natural or legal person who uses our website or services or enters into a contract with us.
- • „Event“: means any event, celebration, gathering, corporate event, retreat, or other use taking place at Villa Colom or in connection with our services.
- • „Villa“: means the property known as “Villa Colom” or any other venue offered or organized by us.
- • „Services“: means all additional services, including but not limited to catering, activities, transfers, event management, entertainment, and concierge services.
- • „Partner“ / „Service Provider“: means exclusive companies and service providers working in cooperation with us.
- • „Website“: means www.villacolom.com and any associated subdomains.
2. Description of Services
2.1 We provide the organization and delivery of events, stays, and services in and around Villa Colom. These include, among others, private celebrations, corporate events, retreats, incentive programs, and supplementary services such as catering, activities, and transportation services.
2.2 Our website serves as an information and inquiry platform. All services are provided strictly upon request. Prices, packages, and availability are communicated individually through a quotation, typically in PDF format via email.
2.3 From time to time, we may offer combined packages or promotions (for example, events including dinners, activities, or additional services). Such packages are subject to the specific conditions stated in the relevant quotation.
3. Use of the Website
3.1 Use of our website requires users to be at least 18 years of age. Persons under the age of 18 may only use the website under the supervision of a parent or legal guardian.
3.2 All information displayed on the website relating to the Villa, services, images, text, and descriptions is provided solely for informational purposes and does not constitute a binding offer.
3.3 Users agree not to provide false information, misuse the website, or use automated systems (including bots, scrapers, or similar tools).
4. Inquiries, Quotations, and Bookings
4.1 Inquiries may be submitted through the website contact form, by email, or by telephone.
4.2 Upon receipt of an inquiry, we will review availability and scope and provide the Customer with an individualized quotation containing:
- • A description of the service(s);
- • A pricing overview and payment terms;
- • Deposit requirements;
- • Cancellation and rescheduling conditions.
4.3 A binding contract is formed only when the Customer has accepted the quotation in writing (for example, by email) and has paid the agreed deposit within the specified timeframe.
4.4 Upon receipt of the deposit, the Customer will receive a booking confirmation.
4.5 Unless otherwise stated in the quotation, the remaining balance is due no later than 30 days before the arrival date or event date. If payment is not received by the due date, we reserve the right to cancel the booking and retain the deposit in accordance with the applicable cancellation policy.
4.6 The Customer is responsible for notifying us promptly of any changes to their contact information.
5. Prices and Payment Methods
5.1 All prices are individually calculated and communicated to the Customer in the quotation (PDF sent by email).
5.2 Payments shall generally be made by bank transfer from an account held by the Customer to the account designated by us. Other payment methods may be accepted on a case-by-case basis by prior agreement.
5.3 Unless otherwise stated, all prices include the statutory taxes applicable in Spain.
6. Cancellation and Refund Policy
6.1 All cancellations must be submitted in writing (for example, by email) and shall become effective on the date we receive the notification.
6.2 More than 60 days before arrival/event
The deposit will be refunded, less a €100 administrative fee.
6.3 Between 30 and 60 days before arrival/event
The deposit will be retained.
6.4 Less than 30 days before arrival/event
The full booking amount will be forfeited.
6.5 We strongly recommend that you obtain appropriate travel and event insurance to protect against potential cancellation costs.
6.6 If we are required to cancel a booking due to circumstances beyond our reasonable control (including force majeure or governmental restrictions), we will notify the Customer as soon as reasonably possible and will make reasonable efforts to provide an alternative solution. If no suitable alternative can be arranged, we will refund all payments already received. To the extent permitted by law, any further claims shall be excluded.
7. Use of the Villa and Conduct During Events
7.1 The Customer is responsible for ensuring that every event is conducted in compliance with all applicable laws, regulations, and official requirements.
7.2 The Customer shall inform us in advance of:
- • The nature of the event;
- • The expected number of guests;
- • Any special requirements (including catering, technical equipment, music, activities, etc.).
7.3 The Customer agrees to treat the Villa and its facilities with due care. The Customer shall be liable for any damage caused by the Customer, their guests, or any service providers engaged by them.
7.4 Local regulations concerning noise levels and quiet hours must be strictly observed. We reserve the right to restrict or terminate events in the event of serious violations.
7.5 The Villa must be left in a reasonable condition. Additional cleaning charges may be imposed in cases of excessive soiling or cleaning requirements.
7.6 Smoking is permitted only in designated areas specified by us. Pets are permitted only with our prior written approval.
7.7 The Customer shall ensure that all guests comply with these GTC. In the event of repeated violations, we reserve the right to terminate the event and require guests to leave the property.
8. Limitation of Liability and Indemnification
8.1 We shall be liable for damages only in cases of intentional misconduct or gross negligence, as well as for breaches of essential contractual obligations. In the event of a breach of essential contractual obligations, liability shall be limited to foreseeable damages typical for this type of contract.
8.2 We shall not be liable for damages resulting from force majeure or circumstances beyond our control, including natural disasters, strikes, governmental measures, or power outages.
8.3 The Customer shall indemnify and hold us harmless against any third-party claims arising from the Customer’s use of the Villa or the organization of an event, unless such claims are attributable to our own fault or negligence.
9. Fair Use, Verification, and Fraudulent Reservations
9.1 Users agree not to misuse our website or engage in unauthorized activities, including fake inquiries or test bookings made without genuine intent.
9.2 We reserve the right to review bookings and reservations where fraud or misuse is suspected, request additional information, or cancel such bookings.
9.3 All bookings and reservations are subject to verification, and Customers may be contacted for confirmation purposes.
10. Final Provisions
10.1 We reserve the right to amend these GTC at any time. The version in effect at the time the contract is concluded or the booking is made shall apply.
10.2 Should any provision of these GTC be or become invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.
10.3 These GTC shall be governed by the laws of Spain. To the extent permitted by law, the exclusive place of jurisdiction shall be Mallorca, Spain.